Refund & Cancellation Policy

This policy governs refunds and cancellations for paid access to The Aspirant News, including subscriptions, one-time purchases, add-ons, and event/webinar passes sold directly on our platform.

2) Quick Summary

3) Refund Eligibility

3.1 Eligible scenarios

• Duplicate payment / double charge for the same account and period.
• Fraudulent transaction where you did not authorize the payment (subject to verification).
• Prolonged service outage on our end that materially prevents access for 48+ consecutive hours and you reported it during the outage.
• Misbilling (e.g., charged wrong plan/amount) due to our error.

3.2 Ineligible scenarios (typical)

• Change of mind after access to paid features/content started in the current cycle.
• Failure to cancel before renewal when reminders and self-serve cancellation were available.
• Issues caused by your device, internet, VPN, ad-blockers, or third-party tools.
• Abuse: excessive downloading/scraping/sharing of paid content.

Note: Where local law mandates a cooling-off period or additional rights, we will comply with applicable law for your region.

4) Cancellation & Renewals

• Self-serve cancellation: You can turn off auto-renew from your account settings at any time.
• End of term: After cancellation, access continues until the end of the paid billing cycle; no further charges.
• Immediate cancellation request: If you need immediate termination, contact support. Refunds for the remaining period are not guaranteed and are evaluated case-by-case (see Exceptions).
• Plan changes: Upgrades apply immediately (difference charged). Downgrades start next cycle; the current cycle is not refunded.
• Annual plans: Treated as a single, discounted term. Mid-term refunds are generally not offered unless eligible under Section 3.

5) Trials & Introductory Offers

• Trials convert to paid on the stated date/time unless you cancel before the trial ends.
• Once converted and charged, the current cycle is non-refundable unless covered by Section 3.
• Introductory/limited-time pricing applies only to the first term unless otherwise stated.

6) Digital Goods / Downloads

Reports, PDFs, datasets, or other downloadable items are non-refundable once accessed or downloaded, except for defective files we cannot replace within a reasonable time.

7) Payment Issues, Gateways & Chargebacks

7.1 Gateways

We process payments via trusted gateways (e.g., cards, UPI, net-banking, wallets). Currency conversion fees, foreign transaction fees, and taxes are set by your bank/gateway.

7.2 Failed / pending payments

• Failed/declined: No access is granted; retry or use another method.
• Pending/held: Access is granted after gateway confirmation.

7.3 Duplicate charges

Verified duplicates are refunded in full to the original method.

7.4 Chargebacks

If you file a chargeback, your access may be suspended while the investigation is ongoing. Proven misuse may lead to account closure.

8) How to Request a Refund

1. Collect details: order ID, payment date/time, amount, last 4 digits of card (if card), email/phone on account, and a brief reason.
2. Submit request: Email info@theaspirantnews.com or use the in-app Help form.
3. Verification: We may request additional proof (bank statement line item, screenshots of error, etc.).

9) Processing Timelines

• Review time: Typically within 3–5 business days.
• Refund posting: Gateways/banks usually post within 5–10 business days after we issue the refund. International cards may take longer.
• Credits: In some cases, we may offer account credits instead of refunds (validity will be stated at issuance).

10) Exceptions, Abuse & Fair Use

• Goodwill adjustments: We may grant a one-time courtesy refund or credit at our discretion.
• Abuse safeguards: Excessive downloads, account sharing, scraping, or repeated refund requests may lead to denial and/or account action.
• Bundles & coupons: Refunds, if any, are limited to the amount actually paid after discounts.
• Third-party purchases: If you paid via an app store/marketplace, follow that store’s refund process.

11) Legal, Taxes & Jurisdiction

All fees are exclusive of applicable taxes unless stated otherwise; taxes are charged as required by law.

This policy is governed by the laws applicable in India. Subject to applicable consumer law, disputes shall be subject to the exclusive jurisdiction of competent courts where our principal place of business is located.

Nothing in this policy limits statutory consumer rights that cannot be waived by contract.

12) Contact

Send Direct Whatsapp Message to CEO, if your query is not solved in 48 Hours.

FAQ